Advent Security wins Australian Achiever Award

LFRA Bronze Associate Member Advent Security was recognised at the 2022 Australian Achiever Awards for its remarkable customer service in the security industry – guard and patrol services.

Advent Security achieved an incredible score of 94.49%, demonstrating that Advent Security’s approach to customer service is one of the highest standards.

Owner and CEO Peter Benney said, “This award is the direct result of the dedication shown by my team, the entire staff across every pillar of the business.

“Everyone can put their hand up and accept this award knowing they all contributed in some way, shape or form in achieving such a high score.

“They should be very proud of the customer comments and feedback we received.”

Customer testimonials include:

• Advent Security provides consistency and reliability. They are prompt at all times of the day. I trust them and know any issues will be addressed in a timely manner, even the owner gets actively involved as well. We use them for all forms of security as well as guarding and patrol. They are dependable and now a trusted partner for the long-term.

 

• We have been a long-term customer of Advent Security for nearly two decades now. They have had the same long-term staff for most of the years I have been dealing with them. We have regular meetings, and we work closely with an internal member of their staff. They are great communicators. I am very satisfied overall; they definitely meet our expectations.

 

• Overall, I have been very pleased. The afterhours availability is excellent, and I have twenty-four hours access to the system. I am very happy with the managers I deal with. I have full access to them and can escalate any issues to them. They always address any issues and advise me on what actions they have taken.

 

Advent Security has a proven track record in achieving high scores when it comes to customer satisfaction and their history detailing high level achievements date back to 2002.

2002 – 91.53%

2003 – 88.24%

2004 – 91.63%

2005 – 92.37%

2006 – 95.97%

2007 – 96.93%

2008 – 87.50%

2009 – 95.34%

2010 – 93.43%

2011 – 99.05%

2012 – 97.03%

2013 – 91.10%

2018 – 93.01%

2019 – 91.95%

2022 – 94.49%.

 

Advent Security is very proud to achieve this national award for the first time in 2022.